1Overview
We want you to be completely satisfied with Leadxus. This Refund Policy explains the circumstances under which we issue refunds, how to request one, and what to expect after your request is submitted.
By subscribing to a Leadxus plan you agree to the terms described in this policy. All prices are listed in GBP (£) unless stated otherwise.
We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied for any reason, contact us within 14 days of your first charge and we will issue a full refund — no questions asked.
2Free Trial
Leadxus may offer a free trial period before your subscription begins. During a free trial you are not charged. If you cancel before the trial period ends, you will not be billed.
If you do not cancel before the trial period ends, your payment method will be charged at the regular subscription rate on the day the trial expires. The 14-day money-back guarantee applies from that first charge date, not from the start of the trial.
3Refund Eligibility
You are eligible for a refund in the following situations:
14-day money-back guarantee
Request a full refund within 14 days of your first paid charge on any plan.
Service outage exceeding 72 hours
If Leadxus experiences a documented platform outage lasting more than 72 consecutive hours in a billing period, you may request a pro-rated credit or refund for the affected days.
Duplicate charge
If you were charged more than once for the same billing period due to a billing error on our side, we will refund the duplicate charge in full.
Unauthorised charge
If a charge was made to your account without authorisation and you notify us promptly, we will investigate and issue a full refund if the claim is verified.
4Non-Refundable Cases
The following are generally not eligible for a refund:
Cancellations requested after the 14-day guarantee window has passed
Partial months — subscriptions are billed monthly and unused days are not refunded
Failure to cancel before a renewal date
Dissatisfaction with a feature that was available and documented at purchase
Account suspension due to a violation of our Terms of Service
Add-on purchases or one-time fees (e.g. setup, onboarding)
Even outside the standard refund window, we review every request individually. If you have a genuine concern, please contact us — we always try to find a fair resolution.
5How to Request a Refund
To request a refund, please do one of the following:
Email billing support
Send an email to billing@leadxus.com with your registered email address, the charge date, and a brief reason for the request.
Use the contact form
Fill in our Contact Form and select "Billing & Refunds" as the subject. Include your registered email and the invoice number if available.
In-app support
Log in to your Leadxus account, open Settings → Billing, and use the "Request Refund" link next to the relevant invoice.
6Processing Time
We aim to review and approve refund requests within 2 business days. Once approved, the refund is issued back to your original payment method.
Credit / Debit Card
5 – 10 business days (depending on your bank)
PayPal
3 – 5 business days
Bank Transfer
5 – 7 business days
You will receive a confirmation email once the refund has been processed. If you have not received your refund after 10 business days, contact us so we can investigate.
7Cancellations
You can cancel your Leadxus subscription at any time from Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period — you retain full access until then.
Cancellation does not automatically trigger a refund for the current period unless you are within the 14-day guarantee window. After cancellation your data is retained for 30 days and then permanently deleted.
Changed your mind? You can re-activate a cancelled subscription at any time before the period ends and your account will continue uninterrupted.
8Plan Changes
Upgrading
When you upgrade to a higher plan mid-cycle, you are charged only the pro-rated difference for the remaining days in the billing period. The new plan features activate immediately.
Downgrading
When you downgrade to a lower plan, the change takes effect at the start of your next billing period. No refund is issued for the current period. Any features unavailable on the lower plan will be deactivated at the billing renewal date.
9Contact Us
Have a billing question or want to request a refund? Reach out and we will respond within 1 business day.
Leadxus Billing Team
billing@leadxus.com